Return & Policy

PRODUCT WARRANTY

ALLANDRE RAVERA takes great pride in the craftsmanship and design of every product and uses only the finest materials in its manufacturing, consistent with the product. Each component of the product is subject to a series of stringent inspections during the manufacturing process. In addition, a final inspection and documentation of each product is conducted prior to being packaged for delivery. These inspections entail a meticulous checking for product defects including stitching, zips, hardware, integrity of leather and finish to ensure our high compliance standards are satisfied.

Our products should only be used for the purposes for which they are designed.We recommend that you treat this item with care to prolong the beauty and life of the product. When not in use, we recommend you store this item in a cool, dry place in the protective dust bag provided with the purchase. Colour grain and texture variations, tonal changes and incidental marks are prized characteristics of natural leathers. These qualities should not be considered imperfections and make each piece unique. To care for and extend the life of your purchase, prevent exposure to prolonged direct light, heat and humidity. Avoid contact with liquids, cosmetics, oil-based products, abrasive materials and any other substances that would be considered detrimental or harmful to the ALLANDRE RAVERA product. Care should be taken when in contact with light colored garments or surfaces to prevent color transfer. Professional leather cleaning is recommended. Please refer to our Product Care Guidelines provided with each purchase for further information on caring for your handbag.

ALLANDRE RAVERA products are manufactured to exacting standards and in combination with the quality assurance pre-delivery inspection process we are confident that the product you receive will be consistent with the products described and depicted in our website. For these reasons, ALLANDRE RAVERA does not accept returns other than for legitimate warranty claims.

ALLANDRE RAVERA handbags purchased from exclusively authorized retailers are warranted against defects in materials and workmanship for one year from the date of purchase. It is rare that we experience quality problems due to the fastidious processes followed during manufacture. In the unlikely event that the product proves to be defective in material or workmanship under normal use within the first year from the original date of purchase, the buyer must advise via e-mail of the reason for the warranty claim. If the claim as described in communication, is considered reasonable and legitimate, a warranty return code will be issued and you will be required to return the product with proof of purchase, to the mailing address shown below. If upon receipt of the product, the defect claimed is not found to be as described, you will be notified the product returned to you. Returns will be at the buyer’s expense. This warranty does not cover normal wear and tear, theft, accidents, misuse, or alteration or repairs performed by any other party other than ALLANDRE RAVERA. We also do not provide repair service or replacement for products purchased from off-price retailers. Purchases from unauthorized retailers are also excluded from this warranty.

Contact us at support@allandreravera.com for concerns regarding returns. PO Box 8012 Croydon VIC 3136 Australia